Cancellation policy

Subscriptions

Some customers may choose to purchase Stream Setup Coverage, which is an optional annual support subscription.

Stream Setup Coverage provides 12 months of email-based technical support for installing and troubleshooting Stream Designz overlays in OBS Studio or Streamlabs Desktop.

This subscription:

Is billed $9.00 per year
Renews automatically each year unless canceled
Does not include any physical products or additional digital downloads

When you purchase Stream Setup Coverage, your payment method is stored securely and will be charged automatically at the start of each new billing period unless you cancel.

Managing or Cancelling Your Subscription

You may cancel Stream Setup Coverage at any time.

You can manage or cancel your subscription by:

Using the subscription management link provided in your confirmation email, or
Contacting us at support@streamdesignz.com

If you cancel, your coverage will remain active until the end of your current billing period. No further charges will be made.

Renewals & Billing

Stream Setup Coverage renews automatically once per year
If a payment fails, we may retry billing a limited number of times
If billing continues to fail, the subscription may be canceled automatically

We recommend ensuring your payment information is up to date to avoid interruptions in coverage.

Refunds

Because Stream Setup Coverage is a digital service, refunds are generally not provided once a billing period has started.

If you believe you were charged in error or have questions about your subscription, please contact support@streamdesignz.com and we’ll be happy to help.

What This Subscription Does Not Include

Stream Setup Coverage does not include:

Channel audits or growth coaching
YouTube or content strategy
Custom design work
Editing files for other brands or non–Stream Designz products

Coverage is limited to technical setup and troubleshooting for Stream Designz products only, so we can provide fast and focused support.