Cancellation policy
Subscriptions
Some customers may choose to purchase Stream Setup Coverage, which is an optional annual support subscription.
Stream Setup Coverage provides 12 months of email-based technical support for installing and troubleshooting Stream Designz overlays in OBS Studio or Streamlabs Desktop.
This subscription:
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Is billed $9.00 per year
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Renews automatically each year unless canceled
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Does not include any physical products or additional digital downloads
When you purchase Stream Setup Coverage, your payment method is stored securely and will be charged automatically at the start of each new billing period unless you cancel.
Managing or Cancelling Your Subscription
You may cancel Stream Setup Coverage at any time.
You can manage or cancel your subscription by:
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Using the subscription management link provided in your confirmation email, or
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Contacting us at support@streamdesignz.com
If you cancel, your coverage will remain active until the end of your current billing period. No further charges will be made.
Renewals & Billing
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Stream Setup Coverage renews automatically once per year
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If a payment fails, we may retry billing a limited number of times
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If billing continues to fail, the subscription may be canceled automatically
We recommend ensuring your payment information is up to date to avoid interruptions in coverage.
Refunds
Because Stream Setup Coverage is a digital service, refunds are generally not provided once a billing period has started.
If you believe you were charged in error or have questions about your subscription, please contact support@streamdesignz.com and we’ll be happy to help.
What This Subscription Does Not Include
Stream Setup Coverage does not include:
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Channel audits or growth coaching
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YouTube or content strategy
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Custom design work
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Editing files for other brands or non–Stream Designz products
Coverage is limited to technical setup and troubleshooting for Stream Designz products only, so we can provide fast and focused support.
