Help Center

  • How fast will I receive my stream overlays?
  • Can I cancel an order?
  • I thought these were digital products. Why am I being asked for my address?
  • How will I receive my digital purchase?
  • How does payment work?
  • What payment methods do you accept?
  • How to use a discount code
  • What Format Are the Files I Download?
  • I see you have a mobile site. Can I download my purchases on mobile?
  • Do my download links expire/have a download limit?
  • I need a new download link because I lost my link, my computer broke and I lost all my files, etc.
  • On which streaming platforms can I use the overlay designs?
  • Do you accept returns/issue refunds?
  • What are Stream Bucks?
  • How do I earn stream bucks?
  • How do I use my stream bucks?

Ordering

How fast will I receive my stream overlays?

Instantly. All products are instantly delivered via our site or email.

Can I cancel an order?

No. Stream Designz sells digital products only, therefore a refund is possible only in exceptional cases. If you are not satisfied with our product or any of our services, please contact our support. Our top priority is that every customer is satisfied. Together we will find a solution.

I thought these were digital products. Why am I being asked for my address?

All Stream Designz product are digital. However, we need your address information for billing purposes. Free product do not require address information. 

How will I receive my digital purchase?

Upon completing your purchase you will be immediately provided a download link to your product(s). You will also be emailed a link to your download(s). If you don't receive your downloads, wait 15 minutes. You may also want to check your email spam folder. If you still haven't received your purchase, please contact us.

How does payment work?

We offer different payment methods depending on your country.

What payment methods do you accept?

We accept all major credit cards in addition to PayPal. We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, employee details and any other Personal Information entrusted to us.

Our information security systems apply to people, processes and information technology systems on a risk management basis. We also perform annual audits to ensure our handling of your credit card information aligns with industry guidelines. We are certified as a PCI DSS Level 1 compliant service provider, which is the highest level of compliance available, and our platform is audited annually by a third-party qualified security assessor.

How to use a discount code

When you add the item to your cart and proceed to checkout, on the right side of your screen there is an option to add a discount code

From here add in your discount and it will change/show what products the discount code is applicable to or the discount taken off the total order.

Once the discount code is applied you can happily continue through checkout with peace of mind knowing that your discount code has been applied!

If you require any extra support you can email our team at support(at)streamdesignz.com

Downloading

What Format Are the Files I Download?

Animated Overlays are in MP4 or MOV format.

I see you have a mobile site. Can I download my purchases on mobile?

While you may browse and purchase from any version of our site, please be aware that the majority of our products are delivered as compressed ZIP files. That means you'll need to extract them to get to your actual files. While this is easy on a desktop/laptop, it can be tricky on mobile, and may require an app to work. So yes, you can download your purchases on a mobile device, but we don't necessarily recommend it.

Do my download links expire/have a download limit?

Your download links don't expire, and do not have a download limit, but it's important that you either bookmark the download link or save the download email if you feel you'll need to download again in the future. Download links are generated at the point of purchase. Even if you are signed in, they will NOT be saved to your account.

I need a new download link because I lost my link, my computer broke and I lost all my files, etc.

If you lose your link and need a new one within 45 days of your purchase, just contact us. After that point, it is our policy not to provide new download links. We suggest that you backup your files in the cloud or on an external device for safety.

On which streaming platforms can I use the overlay designs?

Regardless of the streaming platform (Twitch, YouTube, or Facebook) or the software you are using (OBS Studio, Streamlabs, StreamElements, Twitch Studio, XSplit, or Lightstream), our stream overlays can be used without any probelms.

Refund/Returns

Do you accept returns/issue refunds?

Due to the digital nature of our products, the Digital Download Shop is not able to accept returns. All sales are final.

However, we want you to be 100% satisfied with our products. So if you encounter any issue with one of our files within the 30 day refund policy period, please contact us right away at support@streamdesignz.com. Please view our Refund/Returns Policy for more details on eligible refunds.

Earning Stream Bucks

What are Stream Bucks?

Stream bucks are rewards for making purchases on our website. You can use these stream bucks on any purchase to receive a discount based on the amount of points you have.

How do I earn stream bucks?

Stream bucks are only awarded when you are logged in to your account when you make a purchase. You will automatically receive your stream bucks upon completion of your order.

When you spend $1.00 you will receive 10 stream bucks. 300 stream bucks can be redeemed for $5.00 off your next purchase. Specials may be ran throughout the year to offer a bonus on the amount of stream bucks you can earn.

Stream bucks do not expire.

How do I use my stream bucks?

You can click the “Apply Discount” button that should automatically pop up when you have stream bucks to use. This button will appear on both the cart and checkout page before your purchase your item.