Refund policy

Last updated: December 23, 2025

At Stream Designz, we create digital products designed to help streamers set up professional-looking streams with clarity and confidence. Because our products are delivered digitally, all sales are generally final. Please review the details below before purchasing.

Digital Products (Overlays, Bundles, Packs)

All Stream Designz products are digital downloads delivered instantly after purchase.

Because of the nature of digital files, we do not offer refunds once a product has been delivered, except in limited circumstances outlined below.

Refunds are not provided for situations such as:

You change your mind after purchase
The product did not meet personal expectations
The product was purchased by mistake
You no longer need the product
You do not have the required technical knowledge to use the product
Your computer or software does not meet system requirements
You did not download or save the files after purchase

We strongly encourage reviewing product descriptions, previews, and compatibility information before completing your order.

When We Will Help or Make It Right

If:

A file is missing or corrupted
A download link does not work
The product does not match the description on the product page

Please contact us at support@streamdesignz.com and we’ll work with you to resolve the issue. This may include providing a replacement file or another appropriate solution.

Stream Setup Coverage (Subscription)

Some customers may choose to purchase Stream Setup Coverage, which is an optional annual subscription providing email-based technical support for Stream Designz products.

Important notes about Stream Setup Coverage:

It is billed $9.00 per year
It renews automatically unless canceled
It can be canceled at any time
Coverage remains active until the end of the current billing period after cancellation

Because Stream Setup Coverage is a digital service, refunds are generally not provided once a billing period has started.

If you believe you were charged in error or have questions about your subscription, please contact support@streamdesignz.com and we’ll be happy to help.

Chargebacks & Payment Disputes

We encourage customers to contact us directly if there is a billing or order issue so we can resolve it quickly and fairly.

Submitting a chargeback without first contacting support may delay resolution and result in additional review. Our team is always happy to assist before a dispute is escalated.

Support

If you need help accessing your files or setting up your Stream Designz products, you can reach us at:

📧 support@streamdesignz.com

We aim to respond within 1–2 business days.

Why This Policy Exists

This policy is designed to:

Be transparent and fair
Protect customers from confusion
Allow us to continue offering high-quality digital products and support

If you have questions before purchasing, we encourage reaching out — we’re here to help.